Best Answer: A blue screen is received when trying to print from a workstation. |
Summary:
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Manual Resolutions
POTENTIAL CAUSES:1. Other hardware is also using the port that the printer is using. See resolution 20225.2. Printer drivers needs to be updated. See resolution 1580.Resolution 1580 - Obtain and install a different version of the Printer Driver from the manufacturer.NOTES:1. To obtain the latest Printer Driver, consult the Printer manufacturer's Web site. Following are some common sites:http://www.hp.com
http://www.epson.com
http://www.okidata.com
http://www.cannon.com2. Also, sometimes it might be necessary to install on older Printer Driver. If a current Printer Driver does not work, then install the latest Printer Driver for the previous model (i.e. install an HP4 Printer Driver rather than the HP5 or HP6 Printer Driver.) 3. For HP Laserjet 6 Printers, the multiple tray option does not always function properly. One known workaround is to use HP Deskjet 3 Printer Driver that comes with Windows 95. (It is suggested to rename the Printer to Solomon HP Laserjet 6 and set that as the default Printer for Solomon so no one will delete the Drivers.)Resolution 20225 - Verify that no other peripheral shares the same port as the printer, such as a Scanner.
This article was TechKnowledge Document ID:
125671
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